DELIVERY TERMS AND CONDITIONS
1. Shipping Partners and Services
We partner with reliable shipping providers to ensure the timely delivery of your orders. The specific shipping carrier may vary depending on your location and the product you’ve ordered. We do not have control over the shipping carrier’s operations, but we work diligently to select carriers that offer quality service.
2. Shipping Times
Shipping times may vary depending on your location, product availability, and the chosen shipping method. While we aim to provide estimates for delivery times, please note that these are approximate and not guaranteed. Factors such as customs, holidays, and unforeseen circumstances may affect delivery times.
3. Tracking Information
For most orders, we provide tracking information. You will receive a tracking number once your order has been shipped. You can use this number to monitor the progress of your delivery. Please allow some time for tracking information to become available.
4. Shipping Fees
Shipping fees are calculated based on the destination, the shipping method chosen, and the weight and dimensions of the product. These fees will be clearly displayed during the checkout process. We reserve the right to adjust shipping fees as needed to cover our costs.
5. Order Processing Time
Order processing time includes order verification, quality checks, packaging, and handover to the shipping carrier. Please allow for this processing time in addition to the estimated shipping time. We will keep you informed of any delays.
6. Delivery Address
It is your responsibility to provide accurate and complete delivery information. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address, please contact us promptly.
7. Customs and Import Duties
For international orders, please be aware that customs and import duties may be applied by your country’s customs department. These fees are the responsibility of the customer. We have no control over these charges and cannot predict their amount. To avoid surprises, check with your local customs office for information on potential fees.
8. Delivery Issues and Lost Shipments
If you encounter any issues with the delivery of your order, please contact us promptly. We will work with the shipping carrier to resolve the matter. In the event of a lost shipment, we will either provide a replacement or issue a refund as per our Return Policy.
9. Non-Delivery Due to Force Majeure
We are not responsible for non-delivery of orders due to events beyond our control, such as natural disasters, strikes, political instability, or other force majeure circumstances. We will, however, make every effort to assist in resolving delivery issues in such cases.
10. Delivery Confirmation
A delivery is considered complete and confirmed once the shipping carrier’s tracking information shows that the order has been delivered to the address provided. If you have concerns about the delivery’s confirmation, please contact us.
By placing an order with us, you agree to these Delivery Terms and Conditions. We are committed to providing a seamless and reliable delivery experience, and we appreciate your understanding and cooperation in these matters.